If you're starting or scaling your MSP, then the wise words of Chris Timm must be heard. He recently wrote a book all about how to extract maximum profit from your clients using Datto Autotask PSA - an alternative to Connectwise.
Chris used to work for Autotask but is now independent - his views are unbiased.
I sat down with Chris to cover the basics of Autotask - included in the interview we discussed the main functionality, driving profit and why all MSPs need to take a look at their PSA and make sure it's set up for success.
There are two main points that I took away from the interview - when choosing a PSA to make sure it fits your needs - don't listen to peers or compare yourself to competitors. Think about your needs and put them first.
The second bit of advice was tracking all overheads within Autotask and why this is important.
Autotask allows you to tune and map out your business overheads.
Once complete, you'll be able to see hidden truths about your MSP - assumptions about who your most profitable customers are and the ones that you may think are costing you money will be laid bare.
We also discuss the reason why MSPs of all sizes must have a PSA system.
Many MSPs have grand palns for thier PSA tool so they can see which customers are costing them money, which engineers are spending more time with customers and which customers are bleeding them dry.
But they never seem to be able to get the system to show them the kind of profitability that they were promoised usa a PSA tool would give them.