Ian Luckett runs IT Experts which is a UK based MSP coaching business. He takes technology businesses through a 92-day program that will transform the way they do business. In this interview, we find out why Ian helps MSPs and a little bit about his profit maximiser which by the name can help you generate […]

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In this video Nate & discuss niching down and finding a vertical.  He talks about how you should be interviewing your customers to find out their pain points so that you can use these pain points to help form a marketing campaign in the relevant vertical.  

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In this week’s episode, we catch up with online veteran Bryce Whitty from Technibble Bryce has run Technibble for 13 years and counting.  When I first came across Technibble it was back in my days of break-fix.  It’s an online community where IT business owners hangout that is more geared towards the residential side of the […]

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Are you having sleepless nights about losing your biggest clients?  I hope not!  But sometimes things just happen and you as the IT business owner have to deal with it. That’s exactly what Steve Taylor of Rocket MSP went through. In this episode, we speak to Steve about his experience with losing his biggest client […]

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I originally intended this interview to be about how Bard has created her Tech Know How podcast to help market here MSP business (CDN Technologies)  However we soon got on to the subject of growing an MSP by acquiring older tech’s businesses.  It’s an interesting business model and one that has been working for Bard […]

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This week’s episode we get to speak with an MSP veteran.  Nigel Moore of The Tech Tribe.  He goes into the details on how to confidently increase your pricing structure with existing customers.  Some great advice for price sensitive services such as IT support and outsourced IT services.

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Trying to figure out what keywords you should be using for your IT business?  We speak with Lisa Hendrickson on some of the really useful keywords she uses on her website.  We also discuss how she’s built up her SEO over the years to carve a niche in Outlook support.

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Ever wanted to know what the difference is between optimising your IT business website for managed service clients compared to residential or break-fix clients? Well, thier is a profound difference as I discussed with Matthew Rodela from Tech Site Builder back in August 2017.  You can hear some of the difference in the interview above. Since that interview, […]

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play Karl Palachuck hit on a great pain point in the IT industry and that is how to convert your customer base from an adhoc / breakfix model to managed services model. At the time of witting the first edition to this book managed services were a fairly new concept for a large percentage of IT […]

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It’s that big…153 IT Support google search terms every MSP needs to know about (free download)

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