We speak to Dave Sobel about why the “Trusted Technology Advisor” is dead.  And why you should be helping your clients measure their service delivery to their customers.   You can find Dave’s at the following links online: MSP Radio  

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I’ll admit to you right here I’ve been in the unfortunate position of recruiting the wrong person for the job.  (I wish I had recorded this masterclass before the fact!) Daniel Welling runs a recruitment service specifically for managed service providers. In this masterclass, we go over 8 steps which you can take the next […]

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Ramey Bell of TechReputation.com talks to us about how you can manage your online reviews.  Specifically how to go about asking for positive reviews.  His software has API integrations with managed service ticketing solutions.  Easily create a Zapier link between this and something like connectwise or auto task and you have something extremely powerful to […]

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John from inRsite was taken on to help close down a break-fix IT company and migrate them to a pure managed service business.  In this interview we talk to John about the process and the lessons learned closing down retail shops and moving to the managed service business model.

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Paul from NetVPro reached out to me on the MSP subreddit (here). He runs an MSP but also runs a service from other MSPs called NetVPro which is disaster recovery as a service. In the interview, we get down to the nitty-gritty of the service including some tough questions which I see so many IT […]

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In this interview, we talk to John Acosta of Viamontech.  They are a managed service provider based out of Doral, FL.  What’s interesting about John’s business is that they only deal with car dealerships. I’ve always wanted to find out some of the benefits of running an industry-specific IT business.  We find out what this means.  

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In this video Nate & discuss niching down and finding a vertical.  He talks about how you should be interviewing your customers to find out their pain points so that you can use these pain points to help form a marketing campaign in the relevant vertical.  

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In this week’s episode, we catch up with online veteran Bryce Whitty from Technibble Bryce has run Technibble for 13 years and counting.  When I first came across Technibble it was back in my days of break-fix.  It’s an online community where IT business owners hangout that is more geared towards the residential side of the […]

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Are you having sleepless nights about losing your biggest clients?  I hope not!  But sometimes things just happen and you as the IT business owner have to deal with it. That’s exactly what Steve Taylor of Rocket MSP went through. In this episode, we speak to Steve about his experience with losing his biggest client […]

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I originally intended this interview to be about how Bard has created her Tech Know How podcast to help market here MSP business (CDN Technologies)  However we soon got on to the subject of growing an MSP by acquiring older tech’s businesses.  It’s an interesting business model and one that has been working for Bard […]

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