We’re a friendly team of experienced, business minded people offering a range of Smart IT Solutions to Businesses, Schools and other Organisations. Our aim is to use simple lessons we’ve learnt over the years to offer much better IT Support and Solutions, something we feel is very much needed in our industry. It really is IT 2.0, hence our name TwoPointZero IT!
We are based in Ipswich, Suffolk and offer IT Support and Solutions to Businesses in Ipswich, Bury St Edmunds, across Suffolk and further afield including Colchester, wider Essex and London. Some of our clients have nationwide presence, so we’re able to cover the whole country.
We use the following principles to create Smart IT Support and Solutions:
We monitor the health of everything we support 24/7 to create automatic pro-activity. If there is a problem, we know about it straight away and a call is automatically logged in our system.
We use Smart Systems to make ourselves efficient. These include a fantastic helpdesk and business management system, integrating our monitoring system with our helpdesk system to automatically log calls when issues are found, smart remote access so we can connect to a users PC, usually within 10 seconds and a single pane of glass where we can see the health of every device we support from a single screen.
INTEGRITY AND BUSINESS FOCUS
We have a strong business focus, many years of experience and we always act with integrity. We build long term business partnerships based on trust and professionalism.
Suite D, Epsilon House 9 West Road